STRATAOPS PRIVACY POLICY
Last updated: June 2026
Governed by the laws of Ontario, Canada
This Privacy Policy describes how StrataOps ("we", "us", "our") collects, uses, and protects information submitted through strataops.ca.
By using this website or submitting any information through our contact form or booking tools, you agree to the practices described in this policy.
Note: If you are a SiteBrain subscriber, a separate Privacy Policy applies at getsitebrain.ca.
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1. WHO WE ARE
StrataOps is an AI automation and operational consulting company based in Belleville, Ontario, Canada.
Contact: info@strataops.ca | strataops.ca
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2. WHAT INFORMATION WE COLLECT
When you use strataops.ca, we may collect the following:
Contact Form
- First and last name
- Email address
- Information you voluntarily share in the "tell us about yourself" field
If you submit your information through our contact form, your name and email address may be used to send you service-related communications. We do not send marketing emails to website visitors without your consent.
Discovery Call Booking (via Calendly)
- Name and email address required to complete a booking
- Any information you choose to share in optional pre-call fields
- Calendly collects and processes booking data in accordance with their own Privacy Policy at calendly.com/privacy
Payment (via Stripe)
- If you purchase an Operational Intelligence Brief (OIB) or any StrataOps service online, payments are processed securely by Stripe
- We do not store or collect your credit card or banking details
- Stripe's Privacy Policy applies to all payment data: stripe.com/privacy
Website Usage Data
- IP address, browser type, and pages visited may be collected automatically through standard web server logs
- We do not currently use analytics cookies or third-party tracking tools on strataops.ca
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3. HOW WE USE YOUR INFORMATION
We use the information you provide to:
- Respond to your inquiry or message
- Schedule and confirm discovery calls
- Process payments for services
- Send service-related communications
- Improve our website and services
We do not sell your personal information to any third party.
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4. WHO WE SHARE YOUR INFORMATION WITH
We may share your information with the following trusted service providers solely to deliver our services:
- Calendly — appointment scheduling (calendly.com/privacy)
- Stripe — payment processing (stripe.com/privacy)
- Brevo — service-related email communications (brevo.com/legal/privacypolicy)
- Google / Gmail — email communications (policies.google.com/privacy)
- Squarespace — website hosting (squarespace.com/privacy)
These providers are required to handle your information in accordance with applicable privacy law.
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5. DATA RETENTION
We retain your personal information only as long as necessary:
- Contact form submissions: up to 24 months from the date received
- Booking records: up to 24 months from the date of the call
- Financial and transaction records: up to 7 years to meet Canadian tax and accounting requirements
- Email correspondence: up to 24 months from the date of last contact
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6. YOUR PRIVACY RIGHTS (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent to our use of your information at any time
To exercise any of these rights, contact us at info@strataops.ca. We will respond within 30 days.
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7. DATA SECURITY
We take reasonable steps to protect your personal information including:
- Encrypted transmission (HTTPS/TLS) on all pages of strataops.ca
- Access to personal data restricted to authorised personnel only
- Use of trusted third-party platforms with their own security standards
No method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at info@strataops.ca.
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8. DATA BREACH NOTIFICATION
In the event of a security breach involving your personal information that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA and the Breach of Security Safeguards Regulations.
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9. INTERNATIONAL DATA TRANSFER
Our website is operated from Canada. Some third-party service providers (including Calendly, Stripe, and Brevo) may process data on servers located outside of Canada. By using this website, you acknowledge that your data may be transferred to and processed in other countries, where data protection laws may differ from those in Canada. We take steps to ensure appropriate safeguards are in place with all third-party providers.
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10. CHILDREN'S PRIVACY
This website is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, contact us at info@strataops.ca and we will remove it promptly.
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11. LINKS TO OTHER WEBSITES
strataops.ca may contain links to third-party websites including Calendly, Stripe, and LinkedIn. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.
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12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of this website after changes are posted constitutes acceptance of the updated policy.
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13. CONTACT US
For questions about this Privacy Policy or how we handle your personal information:
StrataOps
Belleville, Ontario, Canada